Caronrose
Last Updated: 22/02/2026
At Caronrose, we maintain strict quality checks before dispatching every order. Due to the nature of artificial jewellery products, we follow a limited exchange-only policy.
Please read carefully before placing an order.
1. NO RETURN POLICY
We do not offer returns under normal circumstances.
Returns will not be accepted for:
Change of mind
Liking/disliking the product
Minor color variations due to lighting
Slight size perception differences
Delays in delivery
Personal preference issues
All sales are considered final.
2. EXCHANGE POLICY (DAMAGED PRODUCTS ONLY)
Exchange is allowed only if the product is received damaged.
To qualify for exchange:
You must contact us within 24 hours of delivery
A clear unboxing video (from start to finish without cuts) is mandatory
The damage must be clearly visible in the video
The product must be unused and in original packaging
Claims without a proper unboxing video will not be accepted.
3. EXCHANGE PROCESS
If the claim is approved:
We will arrange reverse pickup (if serviceable in your area)
OR
Customer may need to self-ship the product
Once we receive and inspect the damaged product:
A replacement will be shipped.
We do not provide refunds.
If the same product is out of stock, store credit or alternative exchange may be offered at our discretion.
4. NON-ELIGIBLE CASES
Exchange will not be applicable if:
Request is made after 24 hours of delivery
Product has been used or worn
Packaging is damaged or missing
Damage is not visible in unboxing video
Artificial wear and tear after usage
5. IMPORTANT DISCLAIMER (Artificial Jewellery)
Our products are fashion/artificial jewellery.
Slight color variation may occur due to photography lighting.
Durability depends on usage and care.
We are not responsible for color fading due to sweat, perfume, water, or improper storage.
6. FINAL DECISION RIGHTS
Caronrose reserves the right to:
Approve or reject exchange claims after inspection
Modify this policy at any time without prior notice
Our decision regarding exchange eligibility shall be final.
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